Terms and Conditions
Privacy Policy
We understand your privacy concerns; therefore,Oveda International (OPC) Pvt. Ltd. respects the privacy of every visitor. We are sensitive to the concerns of our visitors, and we know that you care about the information that you share with Oveda International (OPC) Pvt. Ltd. and how it is used. This privacy statement describes Oveda’s practices in regard to the personal data we collect on you.
Personal Information We Collect
As you visit this website, we won’t collect any information on you (such as your name, address, phone number, email address, and other information) unless you provide it to us voluntarily. If you prefer not to give us any personally identifiable information, there will be no negative impacts to this, but you may be unable to participate in certain promotions, receive product information, or participate in any kind of feedback.
Using Your Personal Information
Oveda International (OPC) Pvt. Ltd. Oveda may store and process your personally identifiable information to facilitate improvements to our products and services, and to contact you (e.g., we may send you marketing or promotional materials, or other information via SMS, Email, Whatsapp, RCS). We might answer your questions or offer information to you.Oveda International (OPC) Pvt. Ltd. will not give or share any of your personally identifiable information with any outside organization for our own use unless you consent. Your information may be passed on to agents and contractors of Oveda International (OPC) Pvt. Ltd. in connection with the services that these people or organizations provide. If the website viewers send any comments, questions, or suggestions about this Website, this information shall be deemed to be non-confidential and Oveda International (OPC) Pvt. Ltd. shall deal with the same in the manner it deems fit.
Our Advertising Partners
Data Transfer
Information that Oveda International (OPC) Pvt. Ltd. collects may be stored and processed and transferred between any of the countries in which Oveda International (OPC) Pvt. Ltd. operates to enable the use of the information in accordance with this privacy policy. In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world. You agree to such cross-border transfers of personal information. In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Oveda International (OPC) Pvt. Ltd. may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend.
Securing Your Data
Oveda International (OPC) Pvt. Ltd. will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. Agents or contractors of Oveda International (OPC) Pvt. Ltd. who have access to your personally identifiable information in connection with providing services for Oveda International (OPC) Pvt. Ltd. are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Oveda. However, Oveda International (OPC) Pvt. Ltd. is not liable to any individual who has posted his personally identifiable information on this website and is being misused by somebody else due to no fault, negligence, or otherwise on the part of Oveda International (OPC) Pvt. Ltd.
Non Personally Identifiable Information collected Automatically
In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of internet browser or computer operating system you are using and the domain name of the website from which you linked to our site. Oveda International (OPC) Pvt. Ltd. does not collect personally identifiable information automatically, but we may tie information collected automatically to your previously submitted personally identifiable information.
Oveda International (OPC) Pvt. Ltd. will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. Agents or contractors of Oveda who have access to your personally identifiable information in connection with providing services for Oveda International (OPC) Pvt. Ltd. are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Oveda International (OPC) Pvt. Ltd. However, Oveda International (OPC) Pvt. Ltd. is not liable to any individual who has posted his personally identifiable information on this website and is being misused by somebody else due to no fault, negligence, or otherwise on the part of Oveda.
Other Websites
This website may contain links to other websites. Our websites may contain links with other websites whose information and privacy practices are different from ours Oveda International (OPC) Pvt. Ltd. is not responsible for the privacy policies or practices of any third party.
Please contact us using the Contact Information below if you have comments or concerns regarding our policies or practices. In addition, you may contact us at that address or e-mail address if you want to do any of the following
Contact Information
If you have questions, comments, or concerns about this Privacy policy, you may contact us at:
Oveda International (OPC) Pvt. Ltd.
1/86, B.P. Township
Kolkata – 700094
West Bengal,India
Email: email@oveda.co.in
We will be happy to answer your questions.
Return Policy
Is return possible?
At Oveda International (OPC) Pvt. Ltd. we strive to ensure your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:
- The product (s) delivered do not match your order;
- Product(s) delivered are past or near their expiry date (medicines with an expiry date of fewer than 03 months shall be considered as near expiry)
- Product(s) delivered were damaged in transit (Please do not accept product(s) with tampered seal)
Can I return part of my order?
Yes, return is possible at an item level and if you have ordered multiple items, you can request the return of a partial quantity
What is the time limit for raising a return/cancel request?
You may raise a return/cancel request with our return form within 24 hours of the delivery of the product. Oveda International (OPC) Pvt. Ltd. reserves the right to cancel the return request if the customer reaches out to Oveda after 24 hours of delivery.
What is the process for returning the products?
- For Return intimation, please fill out the return form
- In order to validate the reason, you will be uploaded to send the photos of the product(s) to Oveda
- Once our executive feels that the claim is genuine and reasonable, the executive will place a new order for the replacement of the products and will initiate the collection of the product(s) to be returned
- The customer will be required to return the products along with the original packing
In case of Order Return/Order Cancel, will Oveda bear the cost of reverse pick up by our courier from the customer?
- In case of a wrong product being delivered, the cost will be borne by Oveda (in both online payment and COD).
- But in the case of a customer deciding to cancel after placing an order, the customer has to bear the shipping price only (if the payment is done through COD or online)
How many days will Oveda take care to replace the item(s)?
Replaced item(s) of your order will reach you within 7 working days once the return claim is verified
What is the maximum ETA for refunds?
Processing refunds will take from 30 to 45 days
Shipping Policy
How can I place an order?
For placing orders, please visit www.oveda.co.in
Is there a minimum value for placing an order?
There is absolutely no minimum value for placing orders.
Are the prices displayed on the Oveda website inclusive of all applicable taxes?
Yes, the prices displayed on our website are inclusive of all applicable taxes
To what locations do you deliver orders?
We are delivering orders across Pan India
How should I make the payment for the orders?
For orders placed through our customer care or website, you can pay online through credit cards, debit cards, internet banking, or E-wallets. We take very strict measures to ensure a fair and secure online transaction. In case you don’t feel comfortable transacting online, you can pay after receiving the order by choosing the Cash on Delivery Option
What are the shipping charges?
Will I get any confirmation after placing the order?
Once you place the order, a notification will be sent to your registered email address along with the order reference number
How do I track my order?
We ship orders through our registered courier partners. As soon as the order is shipped, you will receive an SMS from our courier partner which includes the AWB courier tracking number. Using the AWB number, you can either track the order on the courier partner’s website
When will I receive the order?
The estimated time of delivery is generally 4-5 business days, time may vary according to your delivery location.
When will I Get The Invoice for my order?
Invoice copy will be provided to you when the order is delivered to your address.
Who do I contact in case of any order queries?
Please feel free to email us at email@oveda.co.in
Disclaimer
a) Oveda International (OPC) Pvt. Ltd. is the owner/ proprietor of the Website.
b) The information on the Website (including but not limited to video consult, live chat, e-mails, and phone support) is provided for general informational purposes only and should not be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or another qualified healthcare provider. Nothing on the Website should be … Read More
c) No medications, diet supplements, or treatments as may be described on the Website shall be taken or begun without first consulting a physician or other healthcare provider.
d) Information or advice provided on the Website by professionals should be used merely as a guide rather than a definitive recommendation to adopt any specific action or treatment. Nothing transmitted to or from the Website constitutes the establishment of a doctor-patient relationship between You and any professional providing information or advice through the Website.
e) Website is not intended to be used to:
- Treat or give a diagnosis of a medical emergency or medical condition.
- Advise or resolve medical issues which are outside the scope of what has been specifically agreed.
f) User absolves professionals, engaged and/or contracted by Oveda who offer services through the Website, from any responsibility or liability whatsoever, for any medical, legal, or financial events or outcomes related to services attained using online video consultation or any form of communication.
g) Oveda does not regularly review the posts on the Website and the views expressed therein are those of the posters and do not necessarily reflect those of Oveda, its officers, managers, directors, employees, agents, partners, advertisers, consultants, or affiliates. Oveda assumes no responsibility for the posts or the information contained therein, nor does it make any claims, promises, or guarantees about the accuracy, suitability, or completeness of any of the information on the said posts.
h) Oveda is solely entitled to the trademarks, names, logos and service marks, copyrights, and all other intellectual property rights including but not limited to the software, application, graphics, text, and other materials used therein (collectively, the “Content”). Nothing contained on the Website should be construed as granting any license or right to use Content without the prior written permission of Oveda. Any other material displayed on the Website … Read More
i) Oveda makes no claim that the Content is appropriate or may be downloaded in a particular jurisdiction. The access to Website and Content may not be legal by certain persons or in certain states or countries. If You access the Website from outside India, You do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
j) The Content is for informational purposes only. The Content is not intended to be a substitute for face-to-face professional advice, diagnosis, or treatment.
k) The information on the Website may become outdated and efforts will be made to correct the errors and keep the Content updated. The information and materials on the Website are provided on an “as is” basis.
l) No warranty or representation of any kind, express or implied, is given by or on behalf of Oveda that the responses to the queries, shall be appropriate, secure, reliable, and free from error.
